Shipping policy
Effective Date: October 10, 2026
At 33 & Pour, we understand that every record matters. Whether you're adding a timeless classic to your collection or discovering something new, we're committed to getting your vinyl delivered safely and efficiently.
1. Order Processing
All in-stock orders are processed within 1–2 business days, excluding weekends and federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During periods of high order volume, processing times may occasionally be extended. Customers will be notified if a significant delay affects their order.
2. Shipping Destinations
33 & Pour currently ships exclusively within the United States.
We do not offer international shipping at this time.
3. Shipping Methods
We primarily use USPS Media Mail for eligible vinyl record shipments.
USPS Media Mail provides an economical shipping option for qualifying recorded media.
Estimated USPS Media Mail transit times are generally 2–8 business days after shipment. Delivery times are estimates and are not guaranteed.
Orders containing merchandise that does not qualify for Media Mail may require an alternative shipping service.
4. Shipping Rates
Shipping costs are calculated at checkout based on the total weight of the order and the available shipping options.
The applicable shipping charge will be displayed before payment is completed.
Shipping charges may include costs associated with packaging and handling when reflected in the rates shown at checkout.
5. Packaging & Protection
We take care when packaging vinyl records to help ensure they arrive in excellent condition.
Orders are packaged using appropriate protective materials, which may include:
- Protective vinyl record mailers
- Cardboard reinforcement
- Additional protective packaging when necessary
Our goal is to minimize the risk of damage during transit.
6. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information when tracking is available.
Please allow time for tracking information to update after the shipping label has been created.
7. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us at info@33andpour.com within 7 calendar days of delivery.
Include your order number, a description of the issue, and photographs of the product and packaging when applicable.
We will review the situation and work toward an appropriate resolution.
8. Lost or Delayed Shipments
While we strive to ensure timely delivery, shipping delays may occur due to circumstances beyond our control.
If your shipment is significantly delayed or appears lost, please contact us so we can assist with investigating the issue.
9. Pre-Orders
Pre-order items are not subject to our standard 1–2 business day processing timeline until the products become available.
Estimated release and shipping dates will be communicated through the applicable product listing.
Release dates may change due to manufacturer or distributor delays.
10. Contact Information
For questions regarding shipping, tracking, or order fulfillment, please contact:
33 & Pour LLC
Atlanta Metropolitan Area, Georgia
Email: info@33andpour.com