Refund policy

Effective Date: October 10, 2026

At 33 & Pour, we take pride in offering carefully selected vinyl records and music-related merchandise. We want every customer to feel confident in their purchase and have a positive experience shopping with us.

Please review our Return & Refund Policy before placing an order.

1. Return Eligibility

We accept returns of eligible merchandise within 7 calendar days of confirmed delivery.

To qualify for a return:

• The item must be in its original condition.

• New vinyl records must remain unopened and factory-sealed.

• The item must be unused, with all original packaging and included accessories.

• Proof of purchase or an order number must be provided.

• The return must be authorized by 33 & Pour before the item is shipped back.

Items returned without prior authorization may not be accepted.

2. New Vinyl Records

New, factory-sealed vinyl records may be returned within 7 calendar days of delivery, provided they remain unopened and in their original condition.

Opened or unsealed vinyl records are generally not eligible for change-of-mind returns.

Exceptions may apply when a record arrives defective, damaged, or materially different from its product description.

3. Used Vinyl Records

All used and pre-owned vinyl records are considered final sale, except when an item:

• Arrives damaged beyond its disclosed condition.

• Has a material defect that was not disclosed in the listing.

• Is significantly different from its advertised description or condition.

• Is not the item ordered.

Used records may show signs of previous ownership, including minor sleeve wear, surface marks, or other imperfections consistent with their disclosed condition.

Normal wear accurately described in the product listing is not considered a defect.

Customers are encouraged to review item descriptions and condition details carefully before purchasing.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact info@33andpour.com within 7 calendar days of delivery whenever possible.

Include:

• Your order number.

• A description of the problem.

• Clear photographs of the item and packaging.

• Photographs or video showing the defect, when applicable.

We will review the issue and determine an appropriate resolution, which may include a replacement, exchange, or refund.

For verified errors caused by 33 & Pour or qualifying damaged or defective items, customers will not be responsible for return shipping costs.

The seven-day reporting period helps us investigate shipping-related issues promptly and does not limit rights provided by applicable law.

5. Return Shipping Costs

For approved change-of-mind returns, customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping service and appropriate protective packaging.

33 & Pour is not responsible for return packages lost or damaged during transit when customers arrange their own return shipping.

If the return results from an error by 33 & Pour or a verified defective or incorrectly described item, we will provide return shipping instructions at no additional cost to the customer.

6. Refund Processing

Once an authorized return is received, we will inspect the merchandise to verify its condition and eligibility.

Customers will be notified whether the refund has been approved or declined.

Approved refunds will be issued to the original payment method, generally within 5–10 business days after approval and inspection.

Additional processing time may be required by the customer's bank or payment provider.

We do not guarantee when the refund will appear in the customer's account after it has been issued.

7. Original Shipping Charges

Original shipping charges are generally nonrefundable for change-of-mind returns.

If a return is required because of an error by 33 & Pour, a verified defect, or an item that was materially misrepresented, applicable original shipping charges will also be refunded where appropriate or legally required.

8. Exchanges

Exchanges are subject to product availability.

Because many vinyl records are limited editions, collectible pressings, or individually sourced used records, an identical replacement may not always be available.

If an exchange cannot be completed, an eligible customer may be offered a refund instead.

9. Pre-Order Items

Pre-order products are subject to the release dates and availability provided by manufacturers and distributors.

Pre-order cancellation and refund conditions will be outlined in our separate Pre-Order Policy.

Once a pre-order has shipped, the applicable provisions of this Return & Refund Policy will apply.

10. Non-Returnable Items

Except where defective, incorrectly described, or otherwise required by law, the following items are generally non-returnable:

• Opened or unsealed new vinyl records.

• Used or pre-owned vinyl records.

• Digital products or downloadable content, if offered.

• Gift cards, where permitted by law.

• Items specifically identified as final sale at the time of purchase.

11. How to Request a Return

To request a return, email:

info@33andpour.com

Subject: Return Request – Order #[Order Number]

Please include your name, order number, item(s) being returned, and reason for the request.

Our team will review your request and provide instructions if the return is approved.

Do not send merchandise back without receiving return authorization and the appropriate return address.

12. Consumer Rights

Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be waived under applicable federal or state law.

13. Contact Information

33 & Pour LLC
Email: info@33andpour.com
Website: www.33andpour.com

We appreciate your support of 33 & Pour and look forward to helping you build a collection worth listening to.